FAQs

Our most asked questions

Q: Are your scrunchies handmade?

A: Yes, all of our scrunchies are handmade with attention to detail.

Q: How long will my order take to arrive ?

A: As all of our products are handmade and certain items to order please be patient. Orders are shipped every Wednesday and should take 2-3 days to arrive in Switzerland and 6-10 days for Europe and the UK. 

Q: How to care for your scrunchies.

• Scrunchies are delicate and some materials are very fragile, Handle with love and care.
• All scrunchies are handmade to the best quality possible, this means they may not be up to industial / mainstream standards - but we believe having a handmade item is cute and personal!
• All of our scrunchies are given a quality test before dispatch ensuring the stretch and stitch is up to our standard.
• Scrunchies are an accessory, for the best look, support your hair with an ordinary bobble or band first.
• Over stretching or pulling of scrunchies can cause damage, be delicate.
• The Scrunchy Company scrunchies are not machine washable
• LOVE YOUR SCRUNCHIES!!